Frequently Asked Questions

📦 Orders & Delivery

Q1. How long does delivery take?
Orders are processed within 24–48 hours. UK delivery typically takes 2–5 working days.

Q2. Do you ship internationally?
Currently, GymWolf UK ships within the United Kingdom only.

Q3. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Q4. I didn’t receive my confirmation email — what should I do?
Please check your spam/junk folder. If you still cannot find it, contact us at:
📧 gymwolfuk@gmail.com

Q5. Can I cancel or amend my order?
Orders can only be changed or cancelled before dispatch. Please contact us as soon as possible.

🔄 Returns & Refunds

Q6. What is your return policy?
Items must be returned within 30 days of delivery in original condition:

Unworn
Unwashed
Tags attached
In original packaging

Q7. Do you offer exchanges?
We currently do not offer direct exchanges.
If you need a different size, please return your item for a refund and place a new order.

Q8. Is there a return fee?
Yes, a fixed return fee of £2.95 per order applies when creating a return via our Returns Portal.

Q9. When will I receive my refund?
Returns are usually processed within 7 days of receiving your item.
During busy periods, this may take up to 14 days.
Please allow an additional 5 working days for funds to appear in your account.

Q10. Are shipping fees refundable?
Original shipping fees are non-refundable.

📏 Size & Fit

Q11. How do I choose the correct size?
Please refer to our Size Guide available on each product page.

Q12. What if my item doesn’t fit?
You may return your item within 30 days and place a new order for the correct size.

🧵 Product & Quality

Q13. What fabrics do you use?
Our products are made from premium, breathable, stretchable and sweat-wicking performance fabrics designed for training and everyday wear.

Q14. Will the colour fade after washing?
No — provided wash care instructions are followed correctly.

Q15. Which items cannot be returned?
The following items are non-returnable:

Final Sale items
Underwear (men & women)
Swimwear without hygiene seal
Bottles/Shakers
Gift Cards

💳 Payments

Q16. What payment methods do you accept?
We accept all major credit and debit cards, including:

Visa
Mastercard
American Express
Maestro
PayPal

Q17. Is my payment secure?
Yes. All payments are processed through secure, PCI-encrypted third-party gateways.
We do not store your card details.

Q18. I think I’ve been charged twice — what should I do?
This may be a temporary authorisation from a failed payment attempt.
Pending charges usually disappear within 24–48 hours.
If it remains, contact us with your order number and a screenshot at:
📧 gymwolfuk@gmail.com